Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping: Delivery within 5-7 business days
- Express Shipping: Delivery within 2-3 business days
Shipping rates are calculated at checkout based on your order total and selected delivery method.
International Shipping We ship to 27 countries worldwide, including the United States, Canada, United Kingdom, Germany, France, Japan, South Korea, Singapore, Hong Kong, and more.
- Standard International Shipping: Delivery within 10-21 business days depending on destination
International shipping rates are calculated at checkout based on your order total and destination. Please note that delivery times may vary due to customs processing.
Shipping Costs Shipping costs are calculated based on your order value and destination. You'll see the exact shipping cost at checkout before completing your purchase.
Tracking Your Order Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.
Customs & Import Duties (International Orders) International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are determined by your local customs office.
Delivery Issues If your order hasn't arrived within the expected timeframe, please contact us at [your email] with your order number, and we'll investigate immediately.
Returns & Return Shipping If you need to return an item, please refer to our Return Policy. Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.